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Job Opportunity - Customer Services Representative

Job Opportunity - Customer Services Representative
Title Customer Services Representative
Reporting to Operations Manager
Employer Physio Med Ltd
Salary 18.5 – 19.5k dependant on experience
Location Physio Med Ltd, Chartered House, Gelderd Road, Leeds, LS12 6DT
Working hours 40 hours per week - Monday to Friday
Holiday entitlement 20 days per year increasing 1 day per yearly anniversary to a max 25 days plus bank and statutory holidays


Overview of the post

We have an exciting career opportunity for a Customer Services Representative to join our Head Office Team based in Leeds. The opportunity is to make a real difference to people’s lives and livelihoods whilst at the same time developing your own career.  Your work will be challenging and as a Customer Services Administrator you will manage referrals from a variety of our blue-chip clients and the day to day workflow of the occupational physiotherapy service.


About us

We provide workplace occupational physiotherapy solutions to businesses across a wide range of sectors, including industrial, commercial, call Centre and retail environments. We care for companies with as few as two employees through to those with more than 115,000.   

You will be joining us at an exciting time as we are rolling out a variety of new innovative technology, which will enhance the service we provide to our customers.   You will be joining dedicated, enthusiastic, professional and friendly teams, who have helped us to build an excellent reputation based on the highest professional standards. 



  • First point of contact for telephone referrals and providing information to service users.
  • Accepting and processing of referrals from a number of contracts.
  • Triaging referrals (no medical experience required)
  • Allocating and confirming appointments with service users.
  • Follow up calls after the initial assessment to ensure patient compliancy and the next step.
  • Monitoring of the patient journey.
  • Creating electronic files for all patients.
  • Maintaining a clinical database.
  • Providing reports and data as required - e.g. monthly headline reports to the Office Manager.
  • Drafting emails, letters and reports.
  • To adhere to the Physio Med's policies and procedures.
  • To contribute positively to the Physio Med team.


Essential Requirements

  • Excellent communication skills.
  • Excellent standard of English.
  • Enjoy solving problems and helping others.
  • A high standard of IT computer skills.
  • Ability to work as part of a professional team.


Desirable Requirements

  • Experience of working with case management systems.
  • Call Centre experience.



  • Pension contributions
  • On-site Gym
  • Free Eye tests
  • Quarterly Events
  • 2 Wellbeing challenges per annum
  • Physiotherapy/Massage allocation
  • Christmas Party


How to apply

If you would like to join the Physio Med team and would like to be considered for a post please:
Tel: 0113 229 1300


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As the situation with regards to the COVID-19 pandemic continues to evolve, we believe it’s everyone’s responsibility to provide help and support wherever possible. With our technology, free guides and videos, we feel we can make a contribution to the situation today.


In order to continue to provide physiotherapy services to our clients past, present and future, we are now offering an alternative provision in the form of a Telehealth service, which will allow patients to speak to senior physiotherapists for advice, motivation and recommendations of techniques to help manage their conditions.

Remote DSE Assessments

Physio Med’s video link DSE assessment has been developed to provide an effective method of assessing an employee’s ‘at home’ workstation without the need for a physio visit in person. See our general well-being page for in-depth guidance on correct sitting posture and working at a desk. For an in-depth video for setting up a home office please contact us.

Well-being zone

Navigate to our well-being zone for a wide range of exercises to manage existing conditions. Our Managing Musculoskeletal guides and videos have been developed by our chartered physiotherapists to help those suffering from pain and limited mobility suffered from a recent musculoskeletal accident, injury or trauma. Designed to reduce pain, improve range of movement, and to recover from injury quickly and safely.

If you would like more information about how our services work or are interested in accessing this service please call 0113 229 1300 or email and someone will contact you directly.

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