How we’re supporting businesses during Covid-19.

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Management Information

We have a specific Management Information (MI) Policy which has two distinct parts:

  • Gathering MI from our customers and within Physio Med
  • Exploiting MI to the mutual benefit of our customers (with their agreement) and Physio Med

The gathering of information that drives our MI reports comes from 3 different areas:

  1. The Patient Journey (Triage, Outcome Summary Reports and Patient Satisfaction Surveys)
  2. The Customer Journey (Referral Form's and Client Satisfaction Surveys)
  3. The latest research within the public domain

Exploiting the information gives:

  • Continuous improvement
  • Contract reports and reviews
  • Business benefit case studies
  • Internal/external communication

We also routinely report contract performance (KPI's etc.), issues/complaints raised and satisfaction surveys to our Board.

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As the situation with regards to the COVID-19 pandemic continues to evolve, we believe it’s everyone’s responsibility to provide help and support wherever possible. With our technology, free guides and videos, we feel we can make a contribution to the situation today.


In order to continue to provide physiotherapy services to our clients past, present and future, we are now offering an alternative provision in the form of a Telehealth service, which will allow patients to speak to senior physiotherapists for advice, motivation and recommendations of techniques to help manage their conditions.

Remote DSE Assessments

Physio Med’s video link DSE assessment has been developed to provide an effective method of assessing an employee’s ‘at home’ workstation without the need for a physio visit in person. See our general well-being page for in-depth guidance on correct sitting posture and working at a desk. For an in-depth video for setting up a home office please contact us.

Well-being zone

Navigate to our well-being zone for a wide range of exercises to manage existing conditions. Our Managing Musculoskeletal guides and videos have been developed by our chartered physiotherapists to help those suffering from pain and limited mobility suffered from a recent musculoskeletal accident, injury or trauma. Designed to reduce pain, improve range of movement, and to recover from injury quickly and safely.

If you would like more information about how our services work or are interested in accessing this service please call 0113 229 1300 or email and someone will contact you directly.

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