Physiotherapy Advice Line (PAL)

Our award winning Physiotherapy Advice Line (PAL) is part of our blended approach to physiotherapy. This delivers quick, evidence-based, expert intervention, assessment, treatment and advice for muscle and joint problems directly from a senior, chartered physiotherapist.

PAL is an award winning, innovative, over the phone treatment solution from Physio Med, designed to empower patients to self-manage their condition.

PAL won the prestigious Chartered Society of Physiotherapy Service Excellence Award (Self-Management) in 2012. It combines all advantages of expert physiotherapy intervention with state of the art technology.

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Occupational Physiotherapy - What We Do

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You will save: per year*

*Figure does not include; loss of productivity, paying for temporary staff, missed deadlines

Case Studies

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Sheffield Children's NHS Foundation Trust Saves £198,492 With Physiotherapy Provision

Physio Med Helps Staff at Trust Improve Wellbeing, Productivity

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Physio Med Saves NHS Trust Hundreds of Working Days

Physio Med offers to solution to help NHS employees to recover more quickly and safety from musculoskeletal injuries and conditions that required treatment. Find out more.

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A leading NHS Trust saves time and money with Physio Med's CQUIN pay-per-case model

The Trust employs circa. 4,500 staff based at two sites, providing acute in-patient, out-patient, day case and emergency services to the local communities.

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Physio Med Delivers Wellbeing Benefits for Health Cash Plan provider

Occupational physiotherapist provides new physio triage service

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Physio Med Delivers: Reduced Sickness Absence to Dairy Crest

Employees access treatment 25 times quicker with Physio Med than via NHS.

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What People Say

The service is quick and very user friendly

The service was quick and user friendly. The video exercises were particularly helpful and relatively easy to incorporate in several parts of my day as some could be done at my desk whilst undertaking work.

Alan P
I would definitley recommend this to my collegaues as it has helped me considerably

I was a bit apprehensive about using this service due to it being over the phone but I will now be recommending this service to my colleagues as it has helped me considerably without having to wait for an appointment for physio.

James T
Really helpful staff on the phone, very encouraging and well informed

Really nice people on the phone, well informed & very encouraging. I have a long term chronic back condition and am very grateful for the help and support from the service.

Paula L
All the physiotherpists I spoke to regarding my treat were professional and helpful

I would just like to thank all the ladies I spoke to regarding my Physiotherapy treatment. I found them all to be professional, polite, and extremely helpful.

Mark R
The physiotherapists were efficient and friendly and explained everything thoroughly to me

The Physiotherapist was extremely efficient and friendly explaining everything thoroughly. I feel confident in the treatment program I have been given, and was made fully aware that help was at the end of a phone line should I need it. Very impressed

Michael F
Call backs were punctual and extremley precise

Very punctual call backs, the diagnosis and suitable exercises were precise and most correct.

Martyn J
This service was much friendlier than going to a physio, the content I received was excellent

I found this service much friendlier than going to a physio and found the content in the e-mail excellent and it enables me to do the exercises much more effectively than the usual printed bits of paper. Excellent service and I'm really glad that I am now aware of it. The...

Dave L
Service was excellent- physio was very helpful and informative

I thought this service was excellent- especially the physio who was very helpful, informative and answered all my questions. I had loads of constructive advice. It's really improved my management of my condition.

Lisa T
What people say

Our workforce have full access to physiotherapists and advice on their health and wellbeing. Our team love the service and we have seen a noticeable improvement in our sickness absence records. Our latest report from Physio Med showed we had a 10:1 return on investment.

John Lewis Partnership
PAL service recommendation

Having now used this service on two separate occasions I can safely say I would recommend PAL to any of my colleagues. The service provided is of the utmost professionalism, coupled with an easy to understand set of exercises that were tailored to my needs. Thanks very mu...

Department for Work & Pensions

Some of our happy clients

Arla
NHS
Kier
Civil Nuclear Constabulary
PPG Industries
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