Occupational Physiotherapy

Face to face physiotherapy is the traditional method of accessing assessments and treatments with a clinician. Physio Med has a national network of 780 Physiotherapy clinics with handpicked Chartered and State Registered Physiotherapists specialising in manual therapy. F2F allows for a more detailed objective assessment and treatment as required in a clinic setting.

Our physiotherapy integrates seamlessly with our triage and PAL services to guarantee patients receive an effective treatment pathway.

Effective Occupational Physiotherapy

Initial assessment
Initial assessment

Provides a status report and advice on potential treatment numbers.


Largely manual therapy, delivered by our network of over 780 physiotherapy practices.

Interim/discharge reports
Interim/discharge reports

Provided at specific intervals. For example after 5 sessions an interim report is produced or if the patient is recovered, a discharge report is produced.

Patients who have F2F sessions are monitored via our clinical scrutiny department:


Our scrutiny team check every report

Every report (initial, follow up/s, discharge) is read by one of our senior clinicians to assess suitability and appropriateness. Any discrepancies and/or questions are then asked back to the assessing/treating therapist for comment/clarification.


Then feedback to you by email or phone

Our scrutiny therapists offer you advice on how to proceed (with the management of the patient). Note, this is advice only the final decision is always yours.

Robust clinical governance and reporting

Each major step (initial assessment, follow up/s and discharge) generates a report including:

  • pain levels
  • restriction on motion
  • ability to perform normal work role
  • advice on modification of duties
  • diagnosis
  • prognosis


  • All patients (acute and chronic)
  • All musculoskeletal conditions (one body area per referral e.g. neck/shoulder pain is acceptable, but neck/ankle pain would require two referrals e.g. one for the neck and one for the ankle)
  • After surgery (post-surgery rehabilitation)
  • Patients who did not respond to PAL

NOT for

  • Anyone under the care of another physiotherapist, osteopath, chiropractor or consultant physician.

  • Neurological conditions

Delivery methods

National network of 780 Physiotherapy clinics

Physio Med has a national network of 780 Physiotherapy clinics with handpicked Chartered and State Registered Physiotherapists specialising in manual therapy.

Maximum travel time of only 30 minutes

Our large network means patients can access assessments and treatments within 30 mins traveling distance, making the service accessible for all regardless of their location.

Time required

30 min Initial Assessment (IA)
30 min Follow up

Overall turnaround time

Initial Assessment within

2.2 Working Days on Average

Within a maximum of 5 working days.

IA report : Expected report return date (IA, follow up/discharge).

2 Days

(if further scrutiny questions are required this time may be extended whilst we contact the patient).

Report suitable for

  • Patient status (how much pain, how much movement)
  • Physio opinion on work capability (sickness absence)
  • Modification of duties (including timing e.g. can work for 4 hours limiting sitting to 20 mins in each hour)
  • Suggestions for workplace adjustments and/or assessments
  • Diagnosis and prognosis with time frame for expected progress

Report NOT suitable for

  • Medico legal cases
  • Work place adaptions (an actual onsite review required)
  • Multiple body areas (e.g. ankle and neck)

Referral Guidance

  • The patient must have a muscular skeletal problem centred around a specific area of the body (e.g. back, neck, leg etc.).
  • Include any other relevant medical information that is known

Proud to support...

Private Business

Physio Med Helps John Lewis Partership save over 41,000 working days

Based on the 2,324 Partners who engaged with PAL over the 12 months, JLP estimates it saved 41,010 working days, delivering an estimated saving of more than £2,676,000.

Read more

Public Organisations

Physio Med provide 18.5 to 1 ROI for NHS Trust

We provide East and North Hertfordshire NHS Trust  employees with fast-track access to treatment to support staff health and wellbeing, improve productivity and reduce sickness absence.

Read more

Our Happy Clients

  • Arla
  • NHS
  • Kier
  • Civil Nuclear Constabulary
  • PPG Industries

For more information call now on 0113 853 0500.

Customer Testimonials

Our workforce have full access to physiotherapists and advice on their health and wellbeing. Our team love the service and we have seen a noticeable improvement in our sickness absence records. Our latest report from Physio Med showed we had a 10:1 return on investment.

John Lewis Partnership

Having never used this service before i was surprised at how easy it was to arrange and the physio exercises came through to me instantly. I can now access these exercises wherever I am which is fantastic. They really do make a difference.

James S

The service was quick and user friendly. The video exercises were particularly helpful and relatively easy to incorporate in several parts of my day as some could be done at my desk whilst undertaking work.

Alan P

I found this service very good. The service line was efficient, friendly and very helpful and also very very nice.

Amy R

I was impressed by the speed and efficiency of the service.

Stacey S

I was very impressed with the swift & prompt service which has I believe made real difference to my progress.

Sally T

Very impressed with speed of receiving exercise regime, ease of use, usage of video examples etc.

Nigel L

First class service. Both Physios that I spoke to were very friendly and explained everything clearly. The videos provided are of excellent quality.

Adrian H

I felt at ease with the adviser, and the information given both over the phone and then the exercises given were very beneficial and have helped.

Amanda L

Phone contact was made at appointment times and the advice given was extremely helpful. I also received emails with pictures of how to complete the exercises which proved very useful.

John L

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