Triage is used to ensure patients will benefit from the Physio Med assessment and treatment models. Triage is a fast and effective way to ensure patients meet our referral criteria, whilst limiting any delay in onward referral. If the patient isn't suitable or requires immediate medical intervention triage prevents delays.

Patient Suitability:


All acute patients

 (injury less than 12 weeks old).


All musculoskeletal injuries

Delivery methods

Phone or video call

10-15 minute call with a member of our dedicated team.

Referral form or Occupational Health Assessment

A specific triage questionnaire to assess suitability for the service leads to basic routing decisions.

Time Required

5 - 15 min Triage
Report suitable for:
Onward referral into the Physio Med services

The Physiotherapist then routes the patient to one of the following options:

PAL (Physiotherapy Advice Line)
PAL (Physiotherapy Advice Line)

A 45 minute, evidenced-based, Initial Assessment by a Senior Chartered Physiotherapist.

Face to face assessment
Face to face assessment

Provided by our network of over 780 Physiotherapy practices around the country.

Red flag / Yellow flag
Red flag / Yellow flag

Our robust assessment processes ensure that, were required, patients are quickly referred to GP/A&E (Red flag) or that any social/psychological factors are highlighted (Yellow flag).

Proud to support...

Private Business

Physio Med Helps John Lewis Partership save over 41,000 working days

Based on the 2,324 Partners who engaged with PAL over the 12 months, JLP estimates it saved 41,010 working days, delivering an estimated saving of more than £2,676,000.

Read more

Public Organisations

Physio Med provide 18.5 to 1 ROI for NHS Trust

We provide East and North Hertfordshire NHS Trust  employees with fast-track access to treatment to support staff health and wellbeing, improve productivity and reduce sickness absence.

Read more

Our Happy Clients

  • Arla
  • NHS
  • Kier
  • Civil Nuclear Constabulary
  • PPG Industries

For more information call now on 0113 853 0500.

What People Say

Our workforce have full access to physiotherapists and advice on their health and wellbeing. Our team love the service and we have seen a noticeable improvement in our sickness absence records. Our latest report from Physio Med showed we had a 10:1 return on investment.

John Lewis Partnership

Having never used this service before i was surprised at how easy it was to arrange and the physio exercises came through to me instantly. I can now access these exercises wherever I am which is fantastic. They really do make a difference.

James S

The service was quick and user friendly. The video exercises were particularly helpful and relatively easy to incorporate in several parts of my day as some could be done at my desk whilst undertaking work.

Alan P

I found this service very good. The service line was efficient, friendly and very helpful and also very very nice.

Amy R

I was impressed by the speed and efficiency of the service.

Stacey S

I was very impressed with the swift & prompt service which has I believe made real difference to my progress.

Sally T

Very impressed with speed of receiving exercise regime, ease of use, usage of video examples etc.

Nigel L

First class service. Both Physios that I spoke to were very friendly and explained everything clearly. The videos provided are of excellent quality.

Adrian H

I felt at ease with the adviser, and the information given both over the phone and then the exercises given were very beneficial and have helped.

Amanda L

Phone contact was made at appointment times and the advice given was extremely helpful. I also received emails with pictures of how to complete the exercises which proved very useful.

John L

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