How we’re supporting businesses during Covid-19.

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Secure Online Portal

Our Portal is a vital part of our service. It coordinates the efforts of everybody involved, your Occupational Health Team and managers, the physiotherapists, our Clinical Governance Team and the Relationship Managers who are making everything tick with a minimum amount of fuss.

It records all events and provides the management information we require for maximising the impact of all our contracts.

The Portal gives us the opportunity to work in real time, speed up our information flow and enhance our decision-making capability within a very safe and secure environment.

As shown below, the Portal is an ISO 27001 certified Cloud based tool, which is integrated to allow us to:

  • Give safe and secure access to the patient, client, physiotherapist and Physio Med
  • 2 factor authentication
  • Book patient appointments
  • Appointment reminders
  • Record admin/clinical data
  • Live case management
  • Processes invoice and payments
  • Produce MI reports
  • Have a full and complete audit trail

It uses a "2 Factor Authentication" process to enable access to all users giving Central Government and NHS level security standards.

The Portal application is regularly penetration tested by a third party and the data is stored on an AES-256 encrypted disk storage system.

Access to the internal systems is via secure shell only and a limited number of technicians access the backend server through a Cisco ASA firewall using 2048 bit SSH keys. Inside the systems, databases are protected by additional passwords.

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As the situation with regards to the COVID-19 pandemic continues to evolve, we believe it’s everyone’s responsibility to provide help and support wherever possible. With our technology, free guides and videos, we feel we can make a contribution to the situation today.


In order to continue to provide physiotherapy services to our clients past, present and future, we are now offering an alternative provision in the form of a Telehealth service, which will allow patients to speak to senior physiotherapists for advice, motivation and recommendations of techniques to help manage their conditions.

Remote DSE Assessments

Physio Med’s video link DSE assessment has been developed to provide an effective method of assessing an employee’s ‘at home’ workstation without the need for a physio visit in person. See our general well-being page for in-depth guidance on correct sitting posture and working at a desk. For an in-depth video for setting up a home office please contact us.

Well-being zone

Navigate to our well-being zone for a wide range of exercises to manage existing conditions. Our Managing Musculoskeletal guides and videos have been developed by our chartered physiotherapists to help those suffering from pain and limited mobility suffered from a recent musculoskeletal accident, injury or trauma. Designed to reduce pain, improve range of movement, and to recover from injury quickly and safely.

If you would like more information about how our services work or are interested in accessing this service please call 0113 229 1300 or email and someone will contact you directly.

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