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A leading NHS Trust saves time and money with Physio Med's CQUIN pay-per-case model

A leading NHS Trust saves time and money with Physio Med's CQUIN pay-per-case model


Many of the roles within an NHS Trust, and specifically in hospitals, can be physically demanding, with nursing and healthcare workers particularly prone to suffering from musculoskeletal disorders (MSD) as a result of, or exacerbated by, moving and handling tasks.

The Trust employed a part-time in-house physiotherapist who was available for staff referrals. But, following the Trust’s achievement
of Safe Effective Quality Occupational Health Services (SEQOHS), the profile of the Health Work and Well-Being Service was enhanced and that resulted in more people using staff support services and therefore waiting up to four weeks for an initial appointment with the physiotherapist.

This resulted in many staff being absent from work for extended periods or being offered reasonable adjustments or light duties, causing a negative impact on the Trust’s levels of absence and productivity. This in turn led to increased expenditure on temporary staffing to ensure continued provision of high standards of patient care.

The Trust therefore needed to find a way to support its employees in accessing quality physiotherapy treatment much more quickly in order to:

• Reduce employee discomfort and pain levels, due to MSD
• Minimise associated absence and facilitate an early return to work
• Improve productivity
• Reduce the risk of further absence due to recurrence of MSD


The Trust began working with Physio Med, via the HR department and its on-site physiotherapy service, to implement a robust occupational health physiotherapy service to employees. Intervention was provided via a blended approach of fast track telephone triage, remote multimedia self-management and on-site  face-to-face treatment.

Trust employees accessed the service by referral from the HR department. They were then contacted within four hours by Physio Med’s award winning Physiotherapy Advice Line (PAL) service, which involves telephone triage to ensure they were clinically appropriate for treatment through PAL.All appropriate referrals received an initial assessment call from a Senior Chartered Physiotherapist within a maximum of three days,which incorporated a series of evidence-based clinical questions and a series of movements to facilitate diagnosis. The employee was then advised on the best way to self-manage the condition, thereby assisting the physical healing process.

This included:

  • Appropriate advice regarding their work station, lifestyle, medication, posture and methods of symptomatic relief
  • Realistic advice on modifying the working day to accommodate the injury
  • An individually tailored progressive exercise programme created by the physiotherapist to speed up healing, communicated via comprehensive video exercise files, and accessed via a computer, smartphone or  tablet. Any employees whose condition required face-to-face treatment were referred  to the in-house physiotherapy service following either the initial assessment or the ten day review call.


In order for staff to be able to look after their patients and carry out their duties to a very high standard, they need to be in excellent physical health themselves. Therefore reducing the levels of sickness absence due to MSDs was a key driver for the Trust.

In an 11 month period, a total of 226 cases were progressed by Physio Med, with 84% being treated via the PAL service and 16% being Fast Track routed for face-to-face treatment after initial assessment. At the point of referral 57% of the employees referred were absent from work due to injury, while the remainder were at work with pain and therefore operating at reduced productivity levels and highlighting the hidden cost of presenteeism.

The initial assessment appointment took place within an average of 1.9 days – compared to four weeks under the previous system. A total of 66% of patients were discharged after just ten days, as their condition had either resolved or they were able to effectively self manage their condition.

In financial terms the reduction in sickness absence and improved productivity of those who had been injured, has been significant, saving hundreds of working days that would otherwise have been lost and delivering an estimated saving of almost £329,000 (based on an average employee cost of £91.56 per day) - which equates to an ROI figure of almost 17:1 This played an important role in the Trust maintaining its service levels to the general public, meeting NHS targets and of course saving the Trust money.

Physio Med reported back to the Trust on a host of other criteria – including anatomical site of the injury, referring locations, job roles and further breakdown of the impact of the service on pain levels and productivity – identifying trends to help the Trust put practices and measures in place to reduce future injuries and issues.

Other outcomes included:

  • 87% of those off sick at the point of referral returned to work with average reported reduction in pain of 65%
  • 146% improvement in productivity and function - equating to 2.5 days per week per person working a five day week
  • 58% reduction in sickness absence levels among those suffering an MSD - 28 days reduced to 12 on average
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As the situation with regards to the COVID-19 pandemic continues to evolve, we believe it’s everyone’s responsibility to provide help and support wherever possible. With our technology, free guides and videos, we feel we can make a contribution to the situation today.


In order to continue to provide physiotherapy services to our clients past, present and future, we are now offering an alternative provision in the form of a Telehealth service, which will allow patients to speak to senior physiotherapists for advice, motivation and recommendations of techniques to help manage their conditions.

Remote DSE Assessments

Physio Med’s video link DSE assessment has been developed to provide an effective method of assessing an employee’s ‘at home’ workstation without the need for a physio visit in person. See our general well-being page for in-depth guidance on correct sitting posture and working at a desk. For an in-depth video for setting up a home office please contact us.

Well-being zone

Navigate to our well-being zone for a wide range of exercises to manage existing conditions. Our Managing Musculoskeletal guides and videos have been developed by our chartered physiotherapists to help those suffering from pain and limited mobility suffered from a recent musculoskeletal accident, injury or trauma. Designed to reduce pain, improve range of movement, and to recover from injury quickly and safely.

If you would like more information about how our services work or are interested in accessing this service please call 0113 229 1300 or email and someone will contact you directly.

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