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Physio Med Appointed to Improve Staff Wellbeing at NHS Trust

Physio Med Appointed to Improve Staff Wellbeing at NHS Trust

Leading physiotherapy provider Physio Med has secured a contract to help improve the health of staff and reduce levels of sickness absence at the Harrogate and District NHS Foundation Trust (HDFT).

HDFT employs more than 4,000 staff who provide health and wellbeing services at two hospitals in Harrogate and Ripon, community and children’s services across North Yorkshire, and a range of children’s services in Teesside, Durham and Tyne and Wear.

Many of the job roles within the Trust are physically demanding, resulting in some staff suffering musculoskeletal disorders (MSDs), causing them to be absent from work or to work at reduced levels of productivity. With access to physiotherapy via GP referral currently standing at more than 14 weeks, the Trust wanted to introduce a service to ensure its employees could receive treatment much quicker and allow them to continue to deliver their services to patients.

Physio Med is now providing the Trust’s employees with access to a fast-track physiotherapy provision in order to safeguard their wellbeing and increase productivity.

Staff members have access to Physio Med’s innovative, and award winning, PAL (Physiotherapy Advice Line) service, which provides a blended approach of fast-track telephone triage, remote multimedia self-management and face-to-face treatment and advice.

Any employee that is suffering from a musculoskeletal condition can be referred to Physio Med via the the Trust’s Occupational Health department and the employee then receives a call back within four hours to ensure they are appropriate to access the service. An initial telephone assessment with a Senior Chartered Physiotherapist then takes place within a maximum of 72 hours and the employee receives either a tailored exercise programme to enable them to self-manage their condition or is referred for face-to-face treatment at a local clinic of their choice within Physio Med’s approved UK-wide network of physiotherapy clinics.

Those who self-manage receive a review with a physiotherapist after ten working days to assess their progress.

Michael Smith, Head of Employee Health and Wellbeing for the Harrogate and Airedale Occupational Health Clinical Alliance, said: “Safeguarding the health and wellbeing of all our employees is vitally important to both the Trust and the patients who rely on them everyday, so we’re delighted to provide them with access to a high-quality physiotherapy provision which is proven to deliver excellent results.”

Phil Clayton, Managing Director of Physio Med, said: “It’s great that the Trust is helping its employees recover from musculoskeletal injuries quicker and more safely and we’re thrilled to play a part in that. The work the Trust does is vital for the wider community so we’re more than happy to help its employees stay fit and help them do their jobs to the best of their abilities.”


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As the situation with regards to the COVID-19 pandemic continues to evolve, we believe it’s everyone’s responsibility to provide help and support wherever possible. With our technology, free guides and videos, we feel we can make a contribution to the situation today.


In order to continue to provide physiotherapy services to our clients past, present and future, we are now offering an alternative provision in the form of a Telehealth service, which will allow patients to speak to senior physiotherapists for advice, motivation and recommendations of techniques to help manage their conditions.

Remote DSE Assessments

Physio Med’s video link DSE assessment has been developed to provide an effective method of assessing an employee’s ‘at home’ workstation without the need for a physio visit in person. See our general well-being page for in-depth guidance on correct sitting posture and working at a desk. For an in-depth video for setting up a home office please contact us.

Well-being zone

Navigate to our well-being zone for a wide range of exercises to manage existing conditions. Our Managing Musculoskeletal guides and videos have been developed by our chartered physiotherapists to help those suffering from pain and limited mobility suffered from a recent musculoskeletal accident, injury or trauma. Designed to reduce pain, improve range of movement, and to recover from injury quickly and safely.

If you would like more information about how our services work or are interested in accessing this service please call 0113 229 1300 or email and someone will contact you directly.

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