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Physio Med Delivers: Reduced Sickness Absence to Dairy Crest

Physio Med Delivers: Reduced Sickness Absence to Dairy Crest


Early physiotherapy intervention on musculoskeletal injuries can help to prevent acute conditions becoming chronic, as well as promoting a swifter recovery and return to the workplace.

With access to physiotherapy treatment via GPs and the NHS often taking many weeks, Dairy Crest Ltd was looking for an alternative provider of physiotherapy in order to provide better care for staff and reduce sickness absence rates.

Physio Med has been able to deliver a robust physiotherapy intervention service, integrated with Dairy Crest's own occupational health department by offering timely access to its managed network of 750 hand selected physiotherapy practices.


Dairy Crest employs staff in a wide range of manual handling roles, many of which can be quite physically demanding. Employees most at risk of suffering musculoskeletal injuries include those on the production line who face repetitive work; those in the distribution centre who are required to move large cages full of milk; HGV drivers delivering product to supermarkets, school and universities; and milkmen lifting and carrying heavy deliveries to homes and flats on uneven surfaces, tackling stairs and often in inclement weather.

With 6,000 employees across 16 manufacturing sites and 120 milk depots in the UK, and facing increasing waiting times for access to NHS physiotherapy, Dairy Crest was keen to engage with a physiotherapy partner that could provide prompt access to advice and hands-on treatment. The organisation therefore needed to find a way to support its employees in accessing quality physiotherapy treatment much more quickly in order to:

  • Help employees to return to work more quickly after sick leave
  • Reduce overall sickness absence rates
  • Reduce employee discomfort and pain levels
  • Solution

Dairy Crest started working with Physio Med in 2006. Physio Med quickly established a system whereby referral to their service was made via the in-house Occupational Health department using standardised, evidence-based criteria.

Once an employee has reported an injury to one of the eight Occupational Health Advisors within Dairy Crest, they are referred by phone or online to Physio Med. The employee is contacted within 24hrs and offered an appointment at one of Physio Med's 750 practices within a maximum of five working days (average of 2.8 days). Any scans that are required are also actioned more quickly than through the NHS system, via a partner network of MRI units.

In 2010/11 158 Dairy Crest employees were referred to Physio Med and approved for treatment. Work related conditions were responsible for 44% of these cases, with 22% attributing their injury to a domestic incident and 34% unable to pinpoint what caused their condition to occur. 48% of the injuries or conditions were related to back, neck and shoulder pain.

Employees received an average of six sessions before being discharged.


At the end of the period, 95% of the employees referred to Physio Med for treatment were at work, carrying out either full or modified duties, with 86% of those who were off work at the time they were referred returning to work.

Employees are asked to self-report their pain levels both before and after treatment by Physio Med, with those who received treatment reporting an average reduction of 62% in their pain levels following the treatment.

The average time to access NHS physiotherapy is currently 14.2 weeks or 71 working days. Dairy Crest employees averaged just 2.8 days to access treatment via Physio Med.

Marwin Clarke, the Occupational Health Manager at Dairy Crest, believes the partnership with Physio Med has been extremely beneficial to staff and in supporting the Occupational Health team.

She said: "Due to the nature of our business the jobs vary greatly and so we have a whole range of manual handling roles where employees can sustain injuries or conditions. It is vital that our staff can access quality care as quickly as possible to help them return to work quickly and safely, to prevent the need for long term absence

"The advantage of working with Physio Med is that we can refer instantly, rather than waiting for an NHS referral, and employees are seen within days."

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As the situation with regards to the COVID-19 pandemic continues to evolve, we believe it’s everyone’s responsibility to provide help and support wherever possible. With our technology, free guides and videos, we feel we can make a contribution to the situation today.


In order to continue to provide physiotherapy services to our clients past, present and future, we are now offering an alternative provision in the form of a Telehealth service, which will allow patients to speak to senior physiotherapists for advice, motivation and recommendations of techniques to help manage their conditions.

Remote DSE Assessments

Physio Med’s video link DSE assessment has been developed to provide an effective method of assessing an employee’s ‘at home’ workstation without the need for a physio visit in person. See our general well-being page for in-depth guidance on correct sitting posture and working at a desk. For an in-depth video for setting up a home office please contact us.

Well-being zone

Navigate to our well-being zone for a wide range of exercises to manage existing conditions. Our Managing Musculoskeletal guides and videos have been developed by our chartered physiotherapists to help those suffering from pain and limited mobility suffered from a recent musculoskeletal accident, injury or trauma. Designed to reduce pain, improve range of movement, and to recover from injury quickly and safely.

If you would like more information about how our services work or are interested in accessing this service please call 0113 229 1300 or email and someone will contact you directly.

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