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Physio Med was helpful from the outset in helping us control our costs, suggesting we use management referral in the first instance and limiting the number of treatment sessions per employee.
We implemented the system in February 2017 and have had 28 referrals to the service since then. Implementation was bespoke to our divisional set up and reporting requirements. The electronic referral system helps us keep track of our statistics and the support we have from Physio Med has been excellent.
Wellbeing partners have been using the services of Physio Med for our clients for over three years. Physio Med’s customer service is very responsive with fast, timely communication with the employee to arrange assessments and treatment.
Feedback from service users has been positive. Overall it has been a positive experience and a valuable add-on.
We have been working in partnership with Physio Med since June 2014. The service has greatly benefitted our Trust as it gives us greater access across our Trust footprint. It provides a fast and effective service for the staff within our Trust by utilising a hybrid of its Physiotherapy Advice Line (PAL) service and face-to-face sessions which has benefitted us in terms of financial impact and of improved productivity.
The blended model has enabled an approximate 22% cost saving as opposed to just utilising a face-to-face service.
Excellent service which needs to be promoted, I have worked for the DWP for nine years and have only just discovered the service exists by (happy) accident.
I was initially very skeptical about this service - but have since recommended it to a few of my colleagues. Many thanks
Jenny, my physio, was lovely. Fab service from all from start to finish, would use again & recommend to colleagues. Thank you!
I was pleasantly surprised at the outcome as I thought it was a strange procedure to have Physio over the phone, I would definitely use the service again.
Second time using the service, consistently excellent!!!! Thank You.
Wonderful service, thank you very much :-)
In 2011, 77% of managers at NHS Blood and Transplant said they had seen an increase in employee productivity as a direct result of Physio Med's support.
In 2011, North West Ambulance Service saved 32 working days per employee as a direct result of using Physio Med's service.
Having now used this service on two separate occasions I can safely say I would recommend PAL to any of my colleagues. The service provided is of the utmost professionalism, coupled with an easy to understand set of exercises that were tailored to my needs. Thanks very much indeed for a continued great service.
I have just read the latest scores from the survey of users of the physio service you provide to DWP and felt I had to write to congratulate you on the 96% approval rating.
In 2011, North East Ambulance Service reported a 60% reduction in musculoskeletal disorder cases as a direct result of Physio Med's treatment.
Really nice people on the phone, well informed & very encouraging. I have a long term chronic back condition and am very grateful for the help and support from the service.
This was the first time i have used the advice line. I found the physio advice better than that the hospital or my doctor, and all the staff i spoke to where every friendly, i will use the service in the future, if needed. Thank you.
Having now used this service on two separate occasions I can safely say I would recommend PAL to any of my colleagues. The service provided is of the utmost professionalism, coupled with an easy to understand set of exercises that were tailored to my needs. Thanks very much indeed for a continued great service.
I wish I'd contacted the service earlier. I was skeptical up and until a few days after I had spoken to the physio. I can't believe the difference it made and can't thank the physio enough.
I have been absolutely over the moon with this service. From struggling I now have so much more mobility in my shoulder and no pain killers. Definitely recommend this service to anyone.
As an international power-lifter I was impressed that not only did your staff know what that was but named a few. I imagine they have used this service. My knee started to feel better straight away partly due to the massage and the harder of the step exercises - I now no longer even noticed it an I am back to squatting the weight I normally do. I returned to get my shoulder treated and the isometric exercises are brilliant. It no longer hurts when I drive and I moved up 4 weights jumps in bench press.
I was a bit apprehensive about using this service due to it being over the phone but I will now be recommending this service to my colleagues as it has helped me considerably without having to wait for an appointment for physio.
The exercises have transformed my life as I thought I was facing a lifetime of tennis elbow and cortisone injections unable to function properly at work and home but the exercises have made a huge difference. Thank you.
I thought this service was excellent- especially the physio who was very helpful, informative and answered all my questions. I had loads of constructive advice. It's really improved my management of my condition.
This is the second time I have used the service. I feel very lucky to have an employer that offers this service. Nipping the aches and pains in the bud, has prevented me taking time off from work I am sure.
The Physiotherapist was extremely efficient and friendly explaining everything thoroughly. I feel confident in the treatment program I have been given, and was made fully aware that help was at the end of a phone line should I need it. Very impressed
Well presented and delivered service. On line exercises enhanced delivery. I found Annabel to be a helpful and knowledgeable advisor, willing to listen and provide advice when required.
I found Annabelle very approachable, easy to talk to, she listened and was very informative and encouraging one of the nicest physio's I've met. Her advice was comprehensive and excellent, if only I'd spoken to her sooner.
I found this service much friendlier than going to a physio and found the content in the e-mail excellent and it enables me to do the exercises much more effectively than the usual printed bits of paper. Excellent service and I'm really glad that I am now aware of it. The physio who spoke to me was superb in explaining the condition.
The person i spoke to i think her name was Abigail was so friendly and gave great customer service a credit to you.
The physio was very friendly and made me feel at great ease. I would definitely use the service again.
I would just like to thank all the ladies I spoke to regarding my Physiotherapy treatment. I found them all to be professional, polite, and extremely helpful.
First class service. Both Physios that I spoke to were very friendly and explained everything clearly. The videos provided are of excellent quality.
Very punctual call backs, the diagnosis and suitable exercises were precise and most correct.
Phone contact was made at appointment times and the advice given was extremely helpful. I also received emails with pictures of how to complete the exercises which proved very useful.
I felt at ease with the adviser, and the information given both over the phone and then the exercises given were very beneficial and have helped.
First class service. Both Physios that I spoke to were very friendly and explained everything clearly. The videos provided are of excellent quality.
Very impressed with speed of receiving exercise regime, ease of use, usage of video examples etc.
I was very impressed with the swift & prompt service which has I believe made real difference to my progress.
I was impressed by the speed and efficiency of the service.
I found this service very good. The service line was efficient, friendly and very helpful and also very very nice.
The service was quick and user friendly. The video exercises were particularly helpful and relatively easy to incorporate in several parts of my day as some could be done at my desk whilst undertaking work.
Having never used this service before i was surprised at how easy it was to arrange and the physio exercises came through to me instantly. I can now access these exercises wherever I am which is fantastic. They really do make a difference.
Our workforce have full access to physiotherapists and advice on their health and wellbeing. Our team love the service and we have seen a noticeable improvement in our sickness absence records. Our latest report from Physio Med showed we had a 10:1 return on investment.
