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Neck and Upper Back

Neck and Upper Back

If you suffer from neck and or upper back pain, there is no reason why you have to stay in pain. In fact, we have designed this portion of our site with you in mind.

On this page you will find information on how to manage old conditions, with our Feeling Fab exercises, manage pain with recent conditions and to learn more about the anatomy and more complex information in our know your body section. 

When you take the necessary steps in managing and preventing an injury, you will enjoy your chosen sport more, be in less pain at work, avoid physiotherapy treatment and other painful and time consuming tasks that come with nursing a neck and upper back injury.

Managing Conditions

Do you suffer from a sore neck?

Our Managing Musculoskeletal Complaints neck guide and video has been developed by our chartered physiotherapists to help those suffering from pain and limited mobility suffered from a recent musculoskeletal accident, injury or trauma.

Designed to reduce pain, improve range of movement, and to recover from injury quickly and safely.

Feeling Fab

Occupational physiotherapy exercises for the neck and upper back

Our Feeling Fab programme is a set of stretching and strengthening exercises. They have been designed to manage and prevent an onset of a range of musculoskeletal conditions.

There are certain activities in the workplace that may contribute to developing a sore neck. These could include repetitive activities at work, sitting or standing for long periods of time, lifting objects or operating machine tools. The nature of these activities can, if not addressed lead to the gradual build up and tension and stiness in the neck, upper back and shoulder area.

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Maintaining a fit and healthy workforce

Full Body Stretching and Strengthening Exercises: Occupational Physiotherapy - Getting You Back To Work

How to choose an office chair

There are many types of office chairs and many factors that influence the choice of which chair to use. Ergonomic chairs that offer better leg, pelvic and lumbar positioning have become popular, but they still have their own drawbacks.

Whose responsibility is it to get an employee back to work guide?

No-one wants to suffer an injury, but it happens. However if, during their leisure time, an employee sustains an injury that prevents them from working, whose problem is it? Does the employer have any obligation to help them recover from their injury and return to work?

Paul Wimpenny, Clinical Governance Officer at Physio Med, explains more in our free downloadable guide. 


Common Condition

A common condition that physios treat is neck pain.

Common Condition

Neck pain is a common reason people visit their Physiotherapist. Neck pain typically starts from a single injury, or can develop over time from the stress and strain of daily activities and sustained postures. Knowing how your neck normally works and why you feel pain are important in helping you care for your neck problem. Patients are often less anxious and more satisfied with their care when they have the information they need to make the best decisions about their condition.

This guide will give you a general overview of neck pain. It should help you understand:

  • what parts make up the spine and neck
  • what causes neck pain
  • what tests your doctor may do
  • how to decrease your pain and increase your mobility

Portions of this document copyright MMG, LLC.


What parts make up the cervical spine, and how do they work?


The human spine is made up of 24 spinal bones, called vertebrae. Vertebrae are stacked on top of one another to form the spinal column. The spinal column is the body's main upright support.

Human Spine

The cervical spine is formed by the first seven vertebrae. Physiotherapists often refer to these vertebrae as C1 to C7. The cervical spine starts where the top vertebra (C1) connects to the bottom edge of the skull. The cervical spine curves slightly inward and ends where C7 joins the top of the thoracic spine. This is where the chest begins.

Cervical Spine

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Spine Curves

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Each vertebra is formed by a round block of bone, called a vertebrae body. A bony ring attaches to the back of the vertebral body. When the vertebrae are stacked on top of each other, the rings form a hollow tube. This bony tube surrounds the spinal cord as it passes through the spine. Just as the skull protects the brain, the bones of the spinal column protect the spinal cord.

Vertebrae Body

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Bony Ring

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As the spinal cord travels from the brain down through the spine, it sends out nerve branches between each vertebrae called nerve roots. These nerve roots together form the nerves that travel throughout the body and form the body's electrical system. The nerve roots that come out of the cervical spine form the nerves that go to the arms and hands. The thoracic spine nerves go to the abdomen and chest. The nerves coming out of the lumbar (lower) spine go to the organs of the pelvis, the legs, and the feet.

One way to understand the anatomy of the cervical spine is to look at a spinal segment. Each spinal segment includes two vertebrae separated by an intervertebral disc, the nerves that leave the spinal cord at that level, and the small facet joints (described later) that link each level of the spinal column.

Spinal Segment

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An intervertebral disc is made of connective tissue. Connective tissue is the material that holds the living cells of the body together. Most connective tissue is made of fibers of a material called collagen. The disc is a specialised connective tissue structure that separates the two vertebral bodies of the spinal segment. The disc normally works like a shock absorber. It protects the spine against the daily pull of gravity. It also protects the spine during activities that put strong force on the spine, such as jumping, running, and lifting.

An intervertebral disc is made up of two parts. The center, called the nucleus, is spongy. It provides most of the ability to absorb shock. The nucleus is held in place by the annulus, a series of strong ligament rings surrounding it. Ligaments are strong connective tissues that attach bones to other bones.

Two Parts of Intervertebral Disc

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There are two facet joints between each pair of vertebrae, one on each side of the spine. A facet joint is made up of small, bony knobs that line up along the back of the spine. Where these knobs meet, they form a joint that connects the two vertebrae. The alignment of the facet joints of the cervical spine allows freedom of movement as you bend and turn your neck.

Facet Joint

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The surfaces of the facet joints are covered by articular cartilage. Articular cartilage is a super smooth, incredibly hard material that covers the ends of most joints. It allows the bone ends to move against each other smoothly, without pain.

Two spinal nerves exit the sides of each spinal segment, one on the left and one on the right. As the nerves leave the spinal cord, they pass through a small bony tunnel on each side of the vertebra, called a neural foramen.

Neural Foramen

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Portions of this document copyright MMG, LLC.


Why do I have neck pain?

There are many causes of neck pain. Doctors and Physiotherapists are not always able to pinpoint the source of a patient's pain. Your Doctor and Physiotherapist will make every effort to ensure that your symptoms are not from a serious medical cause, such as cancer or a spinal infection. Below is a brief overview of some of the most common causes of neck pain.

Muscle Strain

People with minor neck pain or stiffness are often told they have a muscle strain. However, unless there was a severe injury to the neck, the muscles probably haven't been pulled or injured. Instead, the problem may be coming from irritation or injury in other spine tissues, such as the disc or ligaments. When this happens, the neck muscles may go into spasm to help support and protect the sore area.

Mechanical Neck Pain

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Mechanical neck pain is caused by damage or wear and tear on the parts of the neck. It is similar in nature to a machine that develops a fault or begins to wear out. The pain is typically felt in the neck, but it may spread from the neck into the upper back or to the outside of the shoulder and can even spread into the arm and hand.

Radiculopathy (Pinched Nerve often called Referred Pain)

Pressure or irritation in the nerves of the cervical spine can affect the nerves' electrical signals. The pressure or irritation is normally felt as pain along the path of the nerve (where the nerve goes to) but can be felt as numbness on the skin, or even weakness in the muscles. Most people think of these symptoms as indications of a pinched nerve. Health care providers call this condition cervical radiculopathy or referred pain.

Several conditions can cause radiculopathy. The most common are disc herniation, facet joint irritation, disk degeneration and spinal instability.

Herniated Disc: Heavy, repetitive bending, twisting, and lifting can place extra pressure on the shock-absorbing nucleus of the disc. If great enough, this increased pressure can injure the annulus (the tough, outer ring of the disc). If the annulus ruptures or tears, the material in the nucleus can squeese out of the disc. This is called a herniation. Although daily activities may cause the nucleus to press against the annulus, the body is normally able to withstand these pressures. However, the annulus can crack and tear. It is repaired with scar tissue. Over time, the annulus becomes weakened, and the disc can more easily herniate through the damaged annulus.

If the herniated disc material presses against a nerve root it can cause pain, numbness, and weakness in the area the nerve supplies. This condition is called cervical radiculopathy (mentioned earlier). And any time the herniated nucleus contacts tissues outside the damaged annulus, it releases chemicals that cause inflammation and pain. If the nucleus herniates completely through the annulus, it may squeese against the spinal cord. This causes a condition that is even more serious because it affects all the nerves of the spinal cord. This condition is called cervical myelopathy.

Cervical Myelopathy

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Facet Joint irritation: Just like any other joint in the body the facet joints can be over stretched or compressed beyond their normal range. When this happens the joint becomes inflamed and swells. The swelling can cause local pain or if sever enough will press onto the nerves just as disk did in the example above. The joints will stiffen when swollen causing loss of motion and pain on motion.

Spinal Instability: Spinal instability means there is extra movement among the bones of the spine. Instability in the cervical spine can develop if the supporting ligaments have been stretched or torn from a severe injury to the head or neck. People with diseases that loosen their connective tissue may also have spinal instability. Spinal instability also includes conditions in which a vertebral body slips over the one just below it. When the vertebral body slips too far forward, the condition is called spondylolisthesis. Whatever the cause, extra movement in the bones of the spine can irritate or put pressure on the nerves of the neck, causing symptoms.

Degeneration: As the spine ages, several changes occur in the bones and soft tissues. The disc loses its water content and begins to loose height, causing the space between the vertebrae to narrow. The added pressure may irritate and inflame the facet joints, causing them to become enlarged. When this happens, the enlarged joints can press against the nerves going to the arm as they squeese through the neural foramina. Degeneration can also cause bone spurs to develop. Bone spurs may put pressure on nerves and produce symptoms of cervical radiculopathy seen below.

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Spinal Stenosis (Cervical Myelopathy)

Stenosis means closed in. Spinal stenosis refers to a condition in which the spinal cord is closed in, or compressed, inside the tube of the spinal canal. Spinal stenosis may be caused by degenerative changes, such as bone spurs pushing against the spinal cord within the spinal canal.

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However, stenosis can also develop when a person of any age has a disc herniation that pushes against the spinal canal. When the spinal cord is squeesed in the neck, doctors call the condition cervical myelopathy. This is an alarming condition that demands medical attention. Cervical myelopathy can cause problems with the bowels and bladder, change the way you walk, and affect your ability to use your fingers and hand your physiotherapist will ask you specific questions to rule out this type of condition.

Cervical Myelopathy

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Portions of this document copyright MMG, LLC.


What are some of the symptoms of neck problems?

Symptoms from neck problems vary. They depend on your condition and which neck structures are affected. Some of the more common symptoms of neck problems are:

  • Neck pain
  • Headaches
  • Pain spreading into the upper back or down the arm
  • Neck stiffness and reduced range of motion
  • Muscle weakness in the shoulder, arm, or hand
  • Sensory changes (numbness, prickling, or tingling) in the forearm, hand, or fingers

Portions of this document copyright MMG, LLC.


How will my health care provider find out what is causing my problem?

The diagnosis of neck problems begins with a thorough history of your condition. When you visit Physio Med our Physiotherapist will ask you questions to find out when you first started having problems, what makes your symptoms worse or better, and how the symptoms affect your daily activity. Your answers will help guide our physical examination.

Your Physiotherapist at Physio Med will then examine the muscles and joints of your neck to see how your neck is aligned, how it moves, and exactly where it hurts.

Our Physiotherapist may also do some simple tests to check the function of the nerves. These tests measure your arm and hand strength, check your reflexes, and help determine whether you have numbness in your arms, hands, or fingers.

The information from your medical history and physical examination will help us decide which tests to run. The tests give different types of information.

Some patients may be referred to a Doctor for further diagnosis. Once your diagnostic examination is complete, the Physiotherapists at Physio Med have treatment options that will help speed your recovery, so that you can more quickly return to your active lifestyle.

Portions of this document copyright MMG, LLC.

Doctors Review

Radiological Imaging

Radiological imaging tests help your Doctor see the anatomy of your spine. There are several kinds of imaging tests.


X-rays show problems with bones, such as infection, bone tumors, or fractures. X-rays of the spine also can give your Doctor information about how much degeneration has occurred in the spine, by showing the amount of space in the neural foramina and between the discs. X-rays are usually the first test ordered before any of the more specialised tests. Special X-rays called flexion and extension X-rays may help to determine if there is instability between vertebrae. These X-rays are taken from the side as you lean as far forward and then as far backward as you can. Comparing the two X-rays allows the Doctor to see how much motion occurs between each spinal segment.


The magnetic resonance imaging (MRI) scan uses magnetic waves to create pictures of the cervical spine in slices. The MRI scan shows the cervical spine bones, as well as the soft tissue structures such as the discs, joints, and nerves.

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MRI scans are painless and don't require needles or dye. The MRI scan has become the most common test to look at the cervical spine after X-rays have been taken.

CT scan

The computed tomography (CT) scan is a special type of X-ray that lets Doctors see slices of bone tissue. The machine uses a computer and X-rays to create these slices. It is used primarily when problems are suspected in the bones.


The myelogram is a special kind of X-ray test where a special dye is injected into the spinal sac. The dye shows up on an X-ray. It helps a Doctor see if there is a herniated disc, pressure on the spinal cord or spinal nerves, or a spinal tumor. Before the CT scan and the MRI scan were developed, the myelogram was the only test that Doctors had to look for a herniated disc. The myelogram is still used today but not nearly as often. The myelogram is usually combined with CT scan to give more detail.

Bone Scan

A bone scan is a special test where radioactive tracers are injected into your blood stream. The tracers then show up on special X-rays of your neck. The tracers build up in areas where bone is undergoing a rapid repair process, such as a healing fracture or the area surrounding an infection or tumor. Usually the bone scan is used to locate the problem, and other tests such as the CT scan or MRI scan are then used to look at the area in detail.

Portions of this document copyright MMG, LLC.


Non-surgical Rehabilitation

Whenever possible, it is preferable to use treatments other than surgery. The first goal of these nonsurgical treatments is to ease your pain and other symptoms.

Nonsurgical treatments ease the symptoms in your neck and address the problem directly to resolve the underlying issue/s. At Physio Med, if a Physiotherapy program is appropriate one will be prescribed; and although each patient's recovery time varies, our treatments are designed to help ease pain and to improve mobility, strength, posture, and function.

Your Physiotherapist in Leeds may also advise you to intermittently place a hot or cold pack on your neck, or you may be shown how to do a contrast treatment. Contrast treatments involve switching between a cold pack and a hot pack.

At Physio Med, we will work with you to improve your neck movement and strength. We will also encourage healthy body alignment and posture. These steps are designed to slow the degeneration process and enable you to get back to your normal activities.

When your Physiotherapy programme is nearly completed, we may provide you with exercises to do at home on a regular basis to help control your symptoms and protect your neck in the years ahead.

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Post-surgical Rehabilitation

Rehabilitation after surgery is much more complex. Some patients leave the hospital shortly after surgery, but some surgeries require patients to stay in the hospital for a few days.

A Physiotherapist will often visit you in your hospital room soon after surgery. These initial in-hospital treatment sessions help our patients learn to move and do routine activities without putting extra strain on the neck.

Many surgical patients need Physiotherapy outside of the hospital as well. Although the time required for rehabilitation varies for each patient. Our Physiotherapy treatments are designed to calm pain and muscle spasm, teach patients to move safely, and help patients develop strength and mobility.

As our Physiotherapy sessions come to an end, your Physio Med Physiotherapist may help you get back to work. We can do a work assessment to ensure you can do your job safely. Some patients may need to modify their work or other activities to avoid future problems.

At Physio Med, our goal is to help you keep your pain under control, improve your range of motion, and maximise strength and control in your neck. When your recovery is well under way, regular visits to our clinic will end. We will continue to be a resource, but you will be in charge of doing your exercises as part of an ongoing home programme.


Other Tests and Treatments


An electromyogram (EMG) is a special test used to determine if there are problems with any of the nerves going to the upper limbs. EMGs are usually done to determine whether the nerve roots have been pinched by a herniated disc. During the test, small needles are placed into certain muscles that are supplied by each nerve root. If there has been a change in the function of the nerve, the muscle will send off different types of electrical signals. The EMG test reads these signals and can help determine which nerve root is involved.

Laboratory Tests

Not all causes of neck pain are from degenerative conditions. Doctors use blood tests to identify other conditions, such as arthritis or infection. Other tests may be needed to rule out problems that do not involve the spine.


Many different types of medications are typically prescribed to help gain control of the symptoms of neck pain. There is no medication that will cure neck pain. Your Doctor may prescribe medications to ease pain, fight inflammation, and to help you get a better night's sleep.


Spinal injections are used for both treatment and diagnostic purposes. There are several different types of spinal injections that your Doctor may suggest. These injections usually use a mixture of an anesthetic and some type of cortisone preparation. The anaesthetic is a medication that numbs the area where it is injected. If the injection takes away your pain immediately, this gives your Doctor important information suggesting that the injected area is indeed the source of your pain. The cortisone decreases inflammation and can reduce the pain from an inflamed nerve or joint for a prolonged period of time.

Some injections are more difficult to perform and require the use of a fluoroscope. A fluoroscope is a special type of X-ray that allows the Doctor to see an X-ray picture continuously on a TV screen. The fluoroscope is used to guide the needle into the correct place before the injection is given.

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Epidural Steroid Injection: Neck pain or pain that spreads down the arm may require treatment with an epidural steroid injection (ESI). In an ESI, the medication mixture is injected into the epidural space around the nerve roots. Generally, an ESI is given only when other non operative treatments aren't working. ESIs are not always successful in relieving pain. If they do work, they may only provide temporary relief.

Selective Nerve Root Injection: Another type of injection to place steroid medication around a specific inflamed nerve root is called a selective nerve root injection. The fluoroscope is used to guide a needle directly to the painful spinal nerve. The nerve root is then bathed with the medication. Some doctors believe this procedure gets more medication to the painful spot. In difficult cases, the selective nerve root injection can also help surgeons decide which nerve root is causing the problem before surgery is planned.

Facet Joint Injection: When the problem is thought to be in the facet joints, an injection into one or more facet joints can help determine which joints are causing the problem and ease the pain as well. The fluoroscope is used to guide a needle directly into the facet joint. The facet joint is then filled with medication mixture. If the injection immediately eases the pain, it helps confirm that the facet joint is a source of pain. The steroid medication will reduce the inflammation in the joint over a period of days and may reduce or eliminate your neck pain.

Trigger Point Injections: Injections of anaesthetic medications mixed with a cortisone medication are sometimes given in the muscles, ligaments, or other soft tissues near the spine. These injections are called trigger point injections. These injections can help relieve neck pain and ease muscle spasm and tender points in the neck muscles

Portions of this document copyright MMG, LLC.


Only rarely is cervical spine surgery scheduled immediately.

Your doctor may suggest immediate surgery if there are signs of pressure developing on the spinal cord or if your muscles are becoming weaker very rapidly.

For other conditions, doctors prefer to try nonsurgical treatments. Most people with neck pain tend to get better, not worse. Even people who have degenerative spine changes tend to gradually improve with time.

Surgery may be suggested when severe pain is not improving.

There are many different operations for neck pain. The goal of nearly all spine operations is to remove pressure from the nerves of the spine, to stop excessive motion between two or more vertebrae, or both.

The type of surgery that is best depends on the patient's conditions and symptoms.


A foraminotomy is done to open up the neural foramen and relieve pressure on a spinal nerve root. A foraminotomy may be done because of bone spurs or inflammation.

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The lamina is the covering layer of the bony ring of the spinal canal. It forms a roof-like structure over the back of the spinal cord.

When the nerves in the spinal canal are being squeesed by a herniated disc or from bone spurs pushing into the canal, a laminectomy removes part or all of the lamina to release pressure on the spinal cord.

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In a discectomy, the surgeon removes a problem disc. Surgeons usually do this surgery from the front of the neck. This procedure is called anterior cervical discectomy. In most patients, discectomy is done together with a procedure called cervical fusion (described next).

Cervical Fusion

A fusion surgery joins two or more bones into one solid bone. The purpose for doing spinal fusion is to increase the space between the vertebrae and to keep the sore joint from moving. This is usually done by placing a small block of bone graft in the space where a disc was removed. Opening up more space enlarges the neural foramen, takes pressure off the nerve roots, and eases tension on the facet joints. Cervical fusion is used to treat neck problems such as cervical radiculopathy, disc herniations, fractures, and spinal instability. There are two main types of fusion for neck problems.

Anterior Discectomy and Fusion: Anterior discectomy and fusion is done through the front of the neck. After taking out the disc (discectomy), the disc space is filled with a small graft of bone. The bone is allowed to heal, fusing the two vertebrae into one solid bone.

Small Graft of Bone

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Posterior Fusion: In posterior fusion, the surgeon lays small grafts of bone over the back of the spine. When these bones heal together, they fuse the two vertebrae into one solid bone.

Posterior Fusions

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The bone graft needs time to heal in order for the fusion to succeed. This requires the neck to be held still. After cervical fusion surgery, patients usually have to wear a special neck brace for several months. These neck braces are often bulky and restrictive. Recently, surgeons have begun using metal plates and screws (often referred to as instrumentation) to lock the bones in place. The instrumentation is fastened to the vertebrae, where it holds the bones still while the graft heals.

Locking the Bones in Place

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Corpectomy and Strut Graft

A corpectomy relieves pressure over a large part of the spinal cord. In this procedure, the surgeon takes off the front part of the spinal column and removes several vertebral bodies. The spaces are then filled with bone graft material. Metal plates and screws are generally used to hold the spine in place while it heals. A corpectomy is used in cases of severe spinal stenosis and myelopathy.


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Portions of this document copyright MMG, LLC.

Neck Problems Solved


We have helped employees all over the UK get back to match fitness

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What we do

Our blended approach to workplace physiotherapy

We provide occupational physiotherapy services to small or large workplaces nationally, aiming to get their employees back to work as quick as possible. Our average ROI is 10:1. Watch our video to find out how your staff benefit from physiotherapy access.

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96% of staff maintained at or returned to work.

In 2011, 77% of managers at NHS Blood and Transplant said they had seen an increase in employee productivity as a direct result of Physio Med's support.

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Frequently Asked Questions

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If you suffer from pain and mobility issues it is quite common for us to get by, using over the counter pain killers and ointments. Often we don't seek the support of a Physio until we have been referred via a GP or until the pain is so bad.

Physiotherapists are trained professionals that help injured patients get back to the highest range of movements. If left untreated injuries often don't heal as well as if you were on a treatment plan. Injuries, if left for 12 weeks can become chronic and chronic injuries are a lot harder to treat. Injuries also heal a lot quicker if you work with a physiotherapist, with the added benefit of often having less pain and more range of movement than before you had your injury.   

If you feel it is only a minor injury and you are still in pain 48 hours after the injury, make an appointment with a physiotherapist. If you feel the injury is more serious make an appointment immediatley. If for an extended perioid, you have been living with chronic pain and or limited mobility and range of movement make an appointment with a physiotherapist.  


Our Physiotherapists use different treatment methods in order to deal with a wide range of injuries. Depending on the nature and severity of your injury, you may require:

Manipulation or mobilisation of joints

Electrotherapy (Laser, Ultrasound, Interferential, Short Wave Diathermy)


Exercise therapy

Stretching and strengthening

Core stability training

Soft tissue massage

Heat or cold therapy

Patient education, home exercises

Biomechanical analysis

Wear something comfortable. Bring a pair of shorts if it is a lower back, hip, knee, ankle, or a foot problem. Bring a tank top / vest if it is a neck, upper back, shoulder, elbow, or hand problem.

Physiotherapy can be helpful for people of all ages with a wide range of health conditions, including problems affecting the: 

bones, joints and soft tissue – such as back pain, neck pain, shoulder pain and sports injuries

brain or nervous system – such as movement problems resulting from a stroke, multiple sclerosis (MS) or Parkinson's disease

heart and circulation – such as rehabilitation after a heart attack

lungs and breathing – such as chronic obstructive pulmonary disease (COPD) and cystic fibrosis

Physiotherapy can improve your physical activity while helping you to prevent further injuries.

Yes. These can be arranged for patients who are disabled or are too ill to attend the practice.

Yes, Physio Med is a registered provider for most medical insurance companies.

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As the situation with regards to the COVID-19 pandemic continues to evolve, we believe it’s everyone’s responsibility to provide help and support wherever possible. With our technology, free guides and videos, we feel we can make a contribution to the situation today.


In order to continue to provide physiotherapy services to our clients past, present and future, we are now offering an alternative provision in the form of a Telehealth service, which will allow patients to speak to senior physiotherapists for advice, motivation and recommendations of techniques to help manage their conditions.

Remote DSE Assessments

Physio Med’s video link DSE assessment has been developed to provide an effective method of assessing an employee’s ‘at home’ workstation without the need for a physio visit in person. See our general well-being page for in-depth guidance on correct sitting posture and working at a desk. For an in-depth video for setting up a home office please contact us.

Well-being zone

Navigate to our well-being zone for a wide range of exercises to manage existing conditions. Our Managing Musculoskeletal guides and videos have been developed by our chartered physiotherapists to help those suffering from pain and limited mobility suffered from a recent musculoskeletal accident, injury or trauma. Designed to reduce pain, improve range of movement, and to recover from injury quickly and safely.

If you would like more information about how our services work or are interested in accessing this service please call 0113 229 1300 or email and someone will contact you directly.

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